Frequently Asked Questions (FAQs)
About Us
What does Trendy Empires sell?
We sell stylish bags. Our collections are Crossbody Bags, Shoulder Bags, New Arrivals, and Tote Bags.
Where is Trendy Empires located?
Our address is 1001 S Main St Ste 500, Kalispell, Montana, USA.
Orders
Can I cancel my order?
Yes. You can cancel your order within 24 hours of placing it. Please contact us with your order number.
Can I change my shipping address after placing an order?
Yes, within 24 hours of placing your order. Please contact us as soon as possible with your order number and the correct address.
Shipping
Which countries do you ship to?
We currently ship to the United States (USA) only.
How long does it take to process my order?
Orders are processed within 1 to 2 business days.
What is your order cut-off time?
Orders placed before 5:00 PM (Mountain Time, MT) on a business day are counted as received that day.
How long will delivery take?
Estimated delivery time is 4 to 7 business days. This includes 1 to 2 business days for processing and handling, plus 3 to 5 business days for transit.
Do you offer free shipping?
Yes. We offer free shipping on orders within the United States.
How can I track my order?
Once your order ships, we will send you a shipment confirmation email with your tracking number.
What if my order is delayed?
Delays can sometimes happen because of carrier issues, weather, holidays, or other events outside our control. Please check your tracking information first. If you still need help, contact us.
What if I entered the wrong address?
Please make sure your delivery information is correct. If an order is returned or lost because of incorrect or incomplete information provided by the customer, the customer is responsible for the reshipping cost.
Returns
What is your return window?
You can return an item within 30 days of receiving your order.
Which items can be returned?
All of our products can be returned. Items must be unused, in their original packaging, with all tags attached.
How do I request a return?
Email us at contact@trendyempires.com with your order number, the reason for the return, and photos of the item. Please do not send your item back before contacting us.
What if my item arrives damaged or defective?
Please contact us within 3 days of receiving your order, with your order number, reason, and photos. We will provide the return shipping label.
Who pays for return shipping?
For damaged or defective items, we pay. For change of mind, the customer pays.
Can I exchange an item?
Exchanges are not available. Please return your original item and place a new order.
Refunds
How long does a refund take?
Once we receive and check your returned item, we process your refund within 7 days.
How will I receive my refund?
Your refund is sent to your original payment method.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB and Diners Club
Which currency do you use?
All prices and payments are in US Dollars (USD).
Is my payment secure?
Yes. Payments are made through a secure (SSL) connection, and we do not store your full credit or debit card details on our servers.
What if my payment fails or is declined?
Please contact us through our Contact Us page and we will help you.
Does my billing address need to match my card?
Yes. Your billing address must match the registered address of the card you use.
Contact
How can I contact you?
Email: contact@trendyempires.com
Phone: +1 406 308 7458
Address: 1001 S Main St Ste 500, Kalispell, Montana, USA
How fast will you reply?
We respond to all emails and phone calls within 24 hours.
What are your business address visit hours?
Monday to Friday, 8:00 AM to 5:00 PM (Mountain Time, MT).
Are you on social media?
Yes. You can find us on Facebook, TikTok, and Instagram.